Privacy Policy
Effective September 10, 2026
1. Information We Collect
Information you provide. We may collect information that you voluntarily provide through our website forms, email, telephone, or other communications. This may include your name, email address, telephone number, property address or general property location, information about your residence or requested services, arrival or travel preferences, and the contents of your message. Please do not submit sensitive personal or financial information through a general website inquiry form.
Information collected automatically. When you use our website, Wix and enabled analytics or technology providers may automatically collect information such as your Internet Protocol address, browser type, device information, referring website, pages viewed, dates and times of visits, approximate location, and interactions with the site. This information may be collected through cookies and similar technologies.
2. How We Use Information
We may use information to respond to inquiries and requests; evaluate whether our services are appropriate for a property; communicate about home care, vacation rental management, curated stays, or related services; prepare consultations or service proposals; operate, maintain, secure, and improve the website; understand website usage and performance; maintain business records; protect our rights and prevent misuse; and comply with applicable legal obligations.
3. How We Share Information
We may share information with service providers that support our website and business operations, including Wix, website hosting and analytics providers, communications providers, professional advisers, and contractors who require the information to perform authorized services. We may also disclose information when required by law, to protect the rights or safety of Altura or others, or in connection with a merger, sale, financing, or transfer of all or part of the business.
We do not sell or rent personal information. We do not share personal information with third parties for their independent marketing purposes without consent.
4. Wix and Third-Party Services
This website is hosted on the Wix.com platform. Wix provides the online platform, hosting, data storage, and related applications used to operate the site. Information submitted through this website may be stored through Wix data storage, databases, and applications. Wix and any third-party services enabled on the site maintain their own privacy practices, and we encourage visitors to review their policies.
5. Cookies and Analytics
The website may use essential cookies required for operation and may use functional or analytics cookies to understand site activity and improve performance. Depending on the features enabled, third-party tools may also place cookies or use similar technologies. You may control cookies through your browser settings and, when available, the site's cookie-preference controls. Disabling certain cookies may affect website functionality.
6. Communications and Your Choices
We may use the contact information you provide to respond to your request and send service-related communications. We will send marketing or promotional emails only when permitted by law or when you have requested or consented to them. You may unsubscribe from promotional emails by following the instructions in the message or contacting us. Even after opting out of promotional messages, you may continue to receive communications related to an active inquiry, agreement, reservation, or service.
7. Data Retention
We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business and legal records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary according to the nature of the information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, transmission method, or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information. You may also have the right to withdraw consent or object to certain uses. To submit a privacy request, contact hello@alturahospitalitygroup.com. We may need to verify your identity before completing a request.
10. Third-Party Links
The website may contain links to third-party websites or services, including social media platforms. Altura does not control and is not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing information.
11. Children's Privacy
This website and Altura's services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the site, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes will apply from the date posted unless otherwise stated.
13. Contact Us
For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact:
Altura Hospitality Group LLC
Scottsdale, Arizona
hello@alturahospitalitygroup.com
(623) 373-6987